Privacy Policy
Who we are
Balanced People Ltd (Company No.: 14826285)
Suite A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE
Phone: 01392 793938
Email: office@balancedpeople.co.uk
The type of personal information we collect
We currently collect and process the following information:
• Your Name(s), Address, DoB, email address.
• We use a 3rd party payment gateway (Stripe Inc.) to collect one-off and recurring payments and we DO NOT retain payment information. Stripe Inc. communicates with the website (using encryption technology) to manage your subscription (whether payment is successful or not). This status is the only information that Stripe shares with us and that we retain.
How we get the personal information and why we have it
Most of the personal information we process is provided directly by you for the purpose of managing your account (our contractual obligation to you)
As aforementioned, we indirectly receive encrypted data from our 3rd party payment gateway regarding the status of your subscription payments.
We use the information you have given us to:
•Comply with our part of the contracted service with you
•Ensure that payments are accurate and timely
•To communicate with you as part of our contractual agreement
We do not currently share your data with any outside person or organisation (unless aforementioned).
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:
•We have a contractual obligation.
•Your consent. You are able to remove your consent at any time. You can do this by contacting our team at office@balancedpeople.co.uk or using the details listed at the beginning of this document.
How we store your personal information
Your information is securely stored.
We keep your information (as listed above) whilst our contract with you is current. If our contract lapses, then we will retain your data for one month (28 days) from the date of the lapse. We will then dispose of your data by deleting your records from all of our databases. We do NOT keep paper records of your personal data.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Resources/Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We use the Google Fonts “Raleway” and “Numans” on this website. The Google Fonts API collects your IP address, and the “User Agent” data (Browser type and OS etc.) that you are using. Your continued use of this site implies consent for this use by the Google Fonts API. We are currently working hard on removing this requirement. More information can be found here.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. We do NOT currently share your personal information with outside organisations.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at office@balancedpeople.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at office@balancedpeople.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk